Skip to content

Human Feedback Management

The Human Feedback Management Module a tool designed to collect and manage both human and AI feedback within our platform. Optimize your data annotation processes and enrich interactions with chatbots through insightful feedback mechanisms.

Key Features

  • Creation and Organization: Create new datasets and define their schemas to suit specific annotation tasks.
  • Question Management: Attach questions to datasets to collect feedback, with support for various question types such as ranking, rating, labeling, multi-labeling, and free text.
  • Dataset Annotation: Visualize the dataset records for easy annotation by human annotators and AI agents.
  • Annotators Assignment: Assign human annotators and AI agents to perform annotation tasks efficiently. It ensures Streamlining distribution of tasks among annotators and agents for optimal workload management.
  • Unification Strategies: Apply various strategies to unify responses to the same question from different annotators, ensuring consistency and reliability.
  • Dataset Formatting: Format and convert datasets into different formats required for various NLP tasks, ensuring compatibility and usability. You can choose between DPO (Direct Preference Optimization) and Question Answering templates.
  • AI Agents: Create and manage AI agents to assist in data annotation tasks, enabling automated labeling and analysis.
  • Real-time Feedback: Capture user feedback in real-time during chatbot interactions to enhance conversational experiences.
  • Cross-Platform Compatibility: Support integration with both our platform's native agents and external agents, such as utilizing OpenAI API LLMs as agents.

Key Benefits

Combining power of human input and AI algorithms, this module facilitates:

  • Efficient Management of Annotation Datasets: Seamlessly organize and manage datasets dedicated to annotation for various Natural Language Processing (NLP) tasks.
  • Enhanced Annotation Capabilities: Empower annotators, whether human or AI agents, with tools to annotate data.
  • Integration with Chatbots: Integrate feedback mechanisms with both our platform's chatbot and external chatbot systems, offering comprehensive feedback mechanisms for refining conversational AI models. This feature is available through our Gen AI studio.